Customer Inquiry and Administrative Specialist
About The Position
As a Customer Inquiry and Administrative Specialist, you will manage inbound calls through a computerized phone system; gather information to support the timely resolution of customer inquiries; and screen and route calls to the appropriate departments. You will accurately verify and enter claim information and document call details in claim notes. In addition, you will prepare a daily report of new claims and validate each claim in accordance with Risk Management requirements. This includes tracking claim volume, confirming accurate assignment, and escalating missing or misrouted claims for correction.
Requirements
- High school diploma or equivalent
- Strong verbal and written communication
- Strong interpersonal skills and customer service skills
- Proficiency with Microsoft Office applications (Word, Excel, Outlook)
- Detail-oriented with strong accuracy and follow-through
- Candidates must live under 50 miles radius of our new office located at: The Vision (116 15th Street, Pittsburgh, PA 15222 to be considered
Responsibilities
- Answer inbound customer calls, assess needs, and route inquiries to the appropriate department.
- Research and confirm policy details for active and canceled policies to support accurate customer responses.
- Verify claim details for accuracy and enter information into the claims system.
- Prepare, reconcile, and validate daily new-claim reports to meet Risk Management requirements.
- Identify claim exceptions or routing errors and escalate issues for timely resolution and correction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
