OneMCI-posted 3 days ago
Full-time • Entry Level
Onsite • Savannah, GA
5,001-10,000 employees

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world’s most recognizable brands. In this role, you’ll identify customer needs, research and resolve issues, and recommend new products and services to enhance the customer experience. If you're a patient, empathetic communicator who enjoys helping others and solving problems, this could be the perfect opportunity for you! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

  • Handle inbound and outbound calls in a courteous, timely, and professional manner
  • Resolve customer concerns with a focus on first-call resolution
  • Research internal systems to locate missing information and collaborate with other departments as needed
  • Accurately document customer interactions and claims
  • Use training and knowledge base tools to answer questions while following scripts, policies, and procedures
  • Maintain confidentiality and handle sensitive information with care
  • Escalate complex issues to the appropriate team or supervisor
  • Stay current with program updates by attending training sessions and reviewing new materials
  • Meet all attendance and scheduling requirements
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type at least 20 words per minute
  • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Familiarity with Windows operating systems
  • Dependable and punctual with a strong work ethic
  • Strong problem-solving and follow-up skills
  • Conflict resolution and negotiation abilities
  • Customer-focused: empathetic, patient, and responsive
  • Able to multitask, stay organized, and self-manage
  • Comfortable in a fast-paced, dynamic environment
  • Excellent interpersonal skills and a collaborative mindset
  • Must be authorized to work in the country where the job is based.
  • Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening.
  • Job offers are contingent on drug screening results.
  • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles
  • Experience in a contact center or government-related work
  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
  • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings: Secure your future with retirement savings programs, where available.
  • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.
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