Inbound Contact Representative

Humana

2d • Remote

About The Position

Become a part of our caring community Are you a transitioning military service member or a military spouse looking for an internship that supports the goal to put health first? The DOW SkillBridge Internship and Military Spouse Fellowship Programs will provide you with key training to perform your internship. You will partner with your team to support members, projects, and meeting goals impacting business outcomes. The professionals you work with at Humana will depend on the type of internship you select. They may include healthcare professionals, HR, and IT, to name a few. The objective is to support and facilitate care for members. To be eligible for this internship, you must either be a transitioning military service member or a military spouse, and you must obtain eligibility to participate in these DOW sponsored programs. The Inbound Contacts Representative 1 Intern will report to a supervisor. The internship focuses on customer support needs which may include complex benefit questions, resolving issues, and educating members. You will also be responsible for the following: Record details of member inquiries, comments or complaints, transactions or interactions and takes action in accordance with process. Escalates unresolved and pending customer grievances. Deliver a consistent customer service experience by providing efficient resolutions to our TRICARE beneficiaries and providers Act as customer advocate by resolving complex concerns accurately. Demonstrate good business decisions aligned with our Humana values Prioritizes workload to provide efficient business operation standards. Demonstrated ownership to problem-solve independently Ability to manage multiple or competing priorities, Use your skills to make an impact

Requirements

• You must be a transitioning service member eligible to participate in the DOW SkillBridge or a military spouse eligible to participate in the military spouse fellowship
• Our Department of Defense contract requires U.S. Citizenship for this role
• Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS)
• Minimum one, (1) year customer service experience in a professional environment
• Prior experience managing multiple or competing priorities
• Use of multiple computer applications simultaneously
• Basic Proficiency using the following Microsoft Office suite (Word, Outlook, PowerPoint, Excel)
• Knowledge navigating multiple systems & platforms with ability to troubleshoot and resolve general technical difficulties in a remote environment.

Nice To Haves

• Experience in healthcare, military, or managed care environment
• Call Center experience
• College degree (Associate's or Bachelor's) highly preferred
• Knowledge of customer service principles and practices – formal training or experience

Responsibilities

• Record details of member inquiries, comments or complaints, transactions or interactions and takes action in accordance with process.
• Escalates unresolved and pending customer grievances.
• Deliver a consistent customer service experience by providing efficient resolutions to our TRICARE beneficiaries and providers
• Act as customer advocate by resolving complex concerns accurately.
• Demonstrate good business decisions aligned with our Humana values
• Prioritizes workload to provide efficient business operation standards.
• Demonstrated ownership to problem-solve independently
• Ability to manage multiple or competing priorities

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees