Inbound Call Center Representative

Great Lakes Credit Union • Chicago, IL

11h • $20 • Onsite

About The Position

As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center environment. You’ll play a vital role in supporting our members’ financial needs, all while upholding our values and standards of greatness.

Requirements

• Call center experience in a high-volume call center or high - volume phone environment or financial institution, preferred
• Proven experience to become proficient with multiple software systems
• Passion for helping others and making a difference
• Excellent communication skills, especially over the phone
• Quick learner with ability to navigate multiple software tools with ease
• Calm under pressure and adaptable in a constantly changing environment
• Strong attention to detail and a drive to go above and beyond for every member.

Responsibilities

• Handle high – volume inbound calls with professionalism, empathy, and efficiency
• Work collaboratively with multiple departments and use multiple software systems to support our members’ needs
• Resolve inquiries and provide accurate, timely information on accounts, products, services and transactions
• Build trust and genuine connections with each member thought active listening and clear communication
• Uphold the GLCU’s values and standards of greatness in every interaction

Benefits

• medical
• dental
• vision
• generous PTO
• paid holidays
• retirement plan savings with match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed