Member Service Representative I (Inbound Call Center)

AAA Oregon-Idaho • Boise, ID

4h • $20 - $24 • Onsite

About The Position

AAA Oregon/Idaho is looking for individuals who are passionate about helping people to join our World-Class Call Center in Boise, Idaho!

The Member Service Representative assists AAA members with roadside assistance and membership. In this position, you will take inbound calls from AAA members, determine the appropriate level of service, route calls and accurately record information via computer while providing top quality member service. The Call Center is a fun and energetic environment that is looking for caring individuals that enjoy helping people.

Requirements

• Basic proficiency in computer skills required.

Nice To Haves

• Customer service, retail and/or hospitality experience preferred.
• Strong verbal communication and interpersonal skills.
• Ability to manage a variety of inbound calls, including members calling in an emergency, high stress situation.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Take inbound calls from AAA members
• Determine the appropriate level of service
• Route calls
• Accurately record information via computer
• Provide top quality member service

Benefits

• Employee and family health and dental insurance (over 75% employer paid!)
• Up to 9% 401(k) employer contribution
• Life/disability insurance
• Private Paid Leave Oregon plan
• 11 paid holidays and ample vacation/sick time
• Free AAA membership
• Tuition reimbursement programs
• Professional advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed