Inbound Call Center Representative 3PM-8PM (Sioux Falls, SD)
About The Position
We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments. Your typical work week includes: -Monitoring and answering inbound phone calls. -Gather information & rout calls to the correct department. -Update customer changes in the database. -Provide administrative assistance as needed. -Attend training sessions and meetings as required. -Follow all company policies and procedures.
Requirements
- Strong verbal and written communication skills with the ability to influence.
- Demonstrate the ability to listen and learn while retaining information quickly.
- Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.
- Task orientated, detail driven, and self-motivated.
- Ability to think quickly and identify and resolve customer questions or concerns.
- Exceptional organizational skills.
Nice To Haves
- Incredible Customer Service skills
- Computer skills
- Call Center Experience
- Automotive Industry Experience
Responsibilities
- Monitoring and answering inbound phone calls.
- Gather information & rout calls to the correct department.
- Update customer changes in the database.
- Provide administrative assistance as needed.
- Attend training sessions and meetings as required.
- Follow all company policies and procedures.
Benefits
- full medical
- dental
- vision insurance
- company paid life insurance
- buy in options for critical illness
- disability
- additional life insurance
- paid time off
- a 401(K)match
- in-office support structure
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
