Inbound Call Center Manager / Team Lead - Finance Industry

EXL • Hartford, CT

2d • $55,000 - $65,000 • Onsite

About The Position

We are seeking a dedicated and experienced Customer Service Inbound Call Center
Managers to lead our team of customer service representatives in the Transfer
Agency department.

In this role, you will be responsible for overseeing a team of up to 18 call
center representatives, ensuring high-quality service delivery and compliance
with industry standards.

This position requires strong leadership skills, a deep understanding of Call
Center management and a commitment to fostering a positive work environment.

Requirements

• strong leadership skills
• a deep understanding of Call Center management
• a commitment to fostering a positive work environment

Nice To Haves

• Experience mentoring and managing financial services inbound call center teams is a plus

Responsibilities

• overseeing a team of up to 18 call center representatives
• ensuring high-quality service delivery
• ensuring compliance with industry standards

Benefits

• Elected benefits such Medical (along with subsidized gym memberships), dental, vision insurance, Legal, identify theft, critical illness, pet insurance offered at competitive premiums.
• Basic life Insurance, Short Term and Long term disability and employee assistance program including mental health support, online yoga access at NO COST to the employee.
• 401k match: up to 3% annually.
• Annual PTO: 15 vacation days, 10 sick days, 2 floating holidays and 8 company holidays, volunteer time-off
• Other PTO: Jury duty, bereavement leave, military leave etc. as applicable per State regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed