Inbound Call Center Agent - STARTING JANUARY 21st
About The Position
MUST BE ABLE TO START JANUARY 21st. THIS IS A 3 MONTH CONTRACT Job Description MUST LIVE NEAR PHOENIX, AZ This position requires at least one year of call center experience, availability to work in the Central Time Zone, and mandatory attendance during training with no exceptions. Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels Customer Service Representatives (CSRs) are the frontline for handling high-volume calls (100+ per day) and assisting members with ride ETAs and scheduled transportation to and from doctors’ appointments. Responsibilities include managing incoming calls and processing requests members may have. Agents are expected to meet KPI metrics consistently. Please note that there is a requirement for all agents to have hardwired capabilities in addition to completing an internet speed check. Shift: Will work a shift between the time frame of 5am - 5pm after training.
Requirements
- MUST BE ABLE TO START JANUARY 21st.
- MUST LIVE NEAR PHOENIX, AZ
- This position requires at least one year of call center experience
- Availability to work in the Central Time Zone
- Mandatory attendance during training with no exceptions.
- Agents are expected to meet KPI metrics consistently.
- Requirement for all agents to have hardwired capabilities in addition to completing an internet speed check.
- Must have a dedicated workspace and 30mbps internet speed (no hotspots) FAST.COM
Nice To Haves
- Experience handling high-volume calls (approx. 80-100/day)
- Automatic dialer system – calls are back-to-back
Responsibilities
- Handle inbound calls from Members, Clients, and Facilities to verify eligibility
- Coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
- Assist members with ride ETAs and scheduled transportation to and from doctors’ appointments.
- Managing incoming calls and processing requests members may have.
- Meet KPI metrics consistently.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
