Inbound Call Center Agent I

AUTOMOBILE PROTECTION CORPORATION • Dallas, TX

22d

About The Position

The BDC Agent I is responsible for supporting client inbound and outbound call campaigns and meeting and exceeding operations, sales, service, quality, and customer satisfaction performance metrics to help our clients deliver exceptional client/customer experiences.

Requirements

• High School Diploma or GED
• 3+ months call center inbound and/or outbound, customer service and/or sales experience
• Computer and typing skills (data entry)
• High Attention to Detail & Follow Through
• Effective communication skills in oral and written form

Nice To Haves

• 6+ months of call center inbound and/or outbound, customer service and/or sales experience
• Bilingual - must be able to read, write and communicate effectively in both English and Spanish
• In depth knowledge of consumer auto dealerships and or contact center operations knowledge preferred

Responsibilities

• Ensure a great experience when responding to and resolving inbound and outbound contact requests, inquiries and service issues.
• Build loyalty with customer contacts.
• Actively listen to and maintain customer engagement while accurately capturing and documenting interactions during phone call.
• Maintain a high level of patience and professionalism with customers.
• Ability to meet stringent quality assessments standards and call monitoring requirements.
• Achieve and exceed performance and productivity standards.
• Responsible for encouraging and fostering CSR teamwork across all tiers and work groups.
• Fosters team building.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees