In Store Service Manager
About The Position
This is a high-impact, people-focused leadership role for someone who thrives in the field and enjoys developing teams while delivering operational excellence. As an In-Store Service Manager at PrimeSource Building Products, you will directly influence how our products are merchandised in major home improvement retail stores while leading and growing a high-performing team. With PrimeSource’s national footprint, successful leaders in this role have clear opportunities for advancement across the country. PrimeSource Building Products is a leading national distributor of building materials, serving professional builders, remodelers, and home improvement retailers across the United States. With 35 distribution centers nationwide, PrimeSource combines scale, reliability, and innovation to deliver high-quality building products. Employees who demonstrate strong performance and leadership are well positioned for career growth throughout our organization. The In-Store Service Manager is responsible for leading and managing 10–15 in-store merchandising associates who merchandise fasteners (nails, screws, and related products) in assigned home improvement retail stores. This is a working management role requiring both leadership and hands-on physical execution. The ideal candidate is highly organized, self-directed, and capable of working efficiently without direct supervision.
Requirements
- Prior experience leading teams in retail, merchandising, field operations, or a related environment
- Strong people leadership, interviewing, and hiring capabilities
- Ability to work independently and manage time effectively without direct supervision
- Comfortable working in a physically active, fast-paced role
- Willingness and ability to travel regularly within assigned territory
- Working knowledge of Microsoft Office Suite (Outlook, Excel, Word, Teams) and ability to use technology for communication, scheduling, and reporting
- Valid driver’s license and acceptable driving record required
Responsibilities
- Lead, coach, and manage 10–15 in-store merchandising associates across an assigned territory
- Own interviewing, hiring, onboarding, and development of merchandising associates for the territory, partnering with Talent Acquisition and HR to ensure timely staffing, strong candidate quality, and compliance with company policies
- Travel daily between multiple retail store locations to support, audit, and develop team members
- Ensure merchandising standards, product availability, and planogram compliance are consistently met
- Build and maintain strong working relationships with retail store leadership and key stakeholders
- Train team members on safety standards, merchandising expectations, and performance requirements
- Monitor productivity, quality, and performance, providing coaching and corrective action as needed
- Address operational challenges proactively in a fast-paced retail environment
- Utilize company systems and tools for scheduling, communication, reporting, and performance tracking
- Uphold PrimeSource safety standards, policies, and company values at all times
Benefits
- Company-provided vehicle (truck)
- Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
