In-Service/Fleet/Field Quality Engineer, Quality Engineering Team

Amazon • Seattle, WA

9h

About The Position

Prime Air is seeking an experienced engineer to monitor hardware quality and
compliance issues in our drone delivery operations. Are you interested in
solving problems for a quickly scaling business using state-of-the-art
technology?

The Quality Engineering team at Prime Air ensures the quality of parts coming
from suppliers, assembly processes, and in-service drones. The In-Service
Quality (ISQ) team covers the last phase of the product quality lifecycle. We
monitor for quality issues and process breaks where drones are actually used to
deliver to for our customers. Our scope is broad because problems at this phase
can come from a part design, software issues, user documentation, or external
factors. Anywhere we see a risk, we respond, coordinating with other teams and
resources across the company to improve safety, efficiency, or customer
experience.

Requirements

• 4+ years of working in mechanical engineering or equivalent experience
• Bachelor's degree in mechanical engineering or equivalent
• Experience in audits related to business processes, risk mitigation, program compliance, or internal audits
• 4+ years of technical support, or 4+ years of relevant technical position experience

Nice To Haves

• Experience in the design of complex mechanical products and equipment at volume
• Experience in aviation, aerospace, or drone operations
• Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
• Experience supporting a 14 CFR part 121 or part 135 operator, or a foreign equivalent

Responsibilities

• Monitor quality issues in the service fleet of delivery drones and our supporting systems
• Triage and resolve quality issues by performing a Root Cause and Corrective Action (RCCA) analysis
• Drive the resolution of in-service issues by coordinating the actions of other Prime Air engineering and operations teams
• Identify compliance issues (compliance to regulation or internal procedures) and solve the issues or pass them to compliance stakeholders
• Work with compliance stakeholders to maintain a comprehensive risk-based audit program

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level