In-Room Dining Server

Maybourne Beverly Hills Hotel•Beverly Hills, CA

59d

About The Position

The In-Room-Dining Server at Maybourne Beverly Hills Hotel provides food and beverage service to our in-room dining guests in a timely and professional manner while following the hotel’s standards. Additionally, the In-Room Dining Server will manage and restock the minibars. As the In-Room Dining Server, you would be responsible for providing quality service when delivering food to guest rooms while creating a pleasant and warm interaction in the process. You will also maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.

Requirements

High School Diploma or equivalent education required
Minimum of one-year experience in Food and Beverage; Preferably In-Room Dining
Minimum of one-year experience in customer service
Exceptional guest recovery skills
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Ability to understand guests' service needs
Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time
Ability to focus attention on details
Proven ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage to our guests
Language: Required to speak, read and write English, with fluency in other languages preferred
Minimum 21 years of age to serve alcohol.
Must possess RBS ABC Certification & Food Handler’s certification
Must be flexible and have open availability; holidays and weekends are not negotiable

Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Maintain complete knowledge of ingredients and potential allergens for all menu items. Clearly communicate any allergies to Chef and Manager/Supervisor upon receiving guest order to ensure guest safety and minimize potential risk.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Present guest checks & maintain complete knowledge of POS.
Maintain complete knowledge of hours of operation, proper table set-up
Maintain basic knowledge about the hotel amenities and outlets, including all hours of operation.
Complete opening or closing side duties as assigned:
Fold napkins.
Requisition all necessary supplies
Set tables according to service standards
Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards.
Check salt and pepper shakers and fill if necessary.
Ensure a sufficient supply of all silverware, glassware and chinaware for service. Supplies must be perfectly polished, without any water spots and blemishes.
Record order of guest following departmental service procedures.
Clearly communicate special menu requests and/or allergies to Chef and Manager/Supervisor and confirm details prior to placing order on POS.
Legibly document orders when system is down and distribute food orders to kitchen.
Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
Open and serve wine/champagne bottles in accordance with departmental standards.
Make all varieties of coffee in accordance with the departmental standards.
Acknowledge guest and anticipate guests' needs, respond promptly and with a sense of urgency
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Adhere to payment, cash handling and credit policies/procedures, in order to comply with PCI.
Attend daily meetings with service team and management prior to start of shift.
Complete closing side duties:
Safely store all reusable goods.
Breakdown all goods as specified in departmental standards.
Clean all equipment as assigned in the side duties.
Restock items for next service.
Reset tables for next meal period.
Complete all closing reports as assigned and leave duty after reporting to supervisor.
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow colleagues.
Maintain the inventory of minibar items, ensuring that it is adequately stocked and well presented in guest rooms.
Provide personalized and professional service to guests, assisting with their minibar selections, inquiries, and requests
Regularly check and restock minibars, ensuring that all items are fresh, organized, and in alignment with hotel standards.
Monitor the freshness and condition of minibar items, removing expired or damaged products promptly.
Accurately record and charge guests for minibar consumption, following established billing procedures.
Address guest inquiries and concerns regarding minibar charges or selections with the utmost professionalism and courtesy.
Maintain accurate records of minibar inventory levels and assist in the ordering and receiving of minibar supplies.
Implement strategies to minimize waste and maximize efficiency in minibar operations.
Ensure cleanliness/maintenance of the mini bar and the mini bar carts
Perform and execute all other duties as assigned by hotel management.