Overnight In-Room Dining

Mr C Coconut Grove•Miami, FL

About The Position

Are you a hospitality enthusiast searching for a new experience in South Florida and have a love for genuinely exceeding expectations? Room Service at Mr. C Coconut Grove is looking to hire an In-room Dining Server who constantly attends to customers’ needs in a friendly, welcoming way while taking and delivering their orders quickly and accurately with excellent customer service. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS AN IN-ROOM DINING SERVER We are looking for an In-Room Dining Server to take and deliver orders. Room dining server provides exceptional food quality, quantity, and presentation standards for menu items, using methods including batch cooking and just-in-time preparation methods. Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.

Requirements

Able to speak, read, write, and understand the primary language(s) used in the workplace.
Good communication skills, both verbal and written.
Able to learn and perform all essential job functions accurately and safely.
Knowledge of the menu and beverage list and the ability to communicate clear suggestions to the guests.
Knowledge of the city, particularly tourist attractions and the ability to communicate clear directions to these attractions and facilities.
Auditory and visual abilities to observe and detect signs of emergency situations.
Be physically able to lift, reach, bend and stoop.
Be able to working in a standing position for long periods of time.
Be able to safely lift bags, cases and stacks weighing up to 60 pounds.
Be able to work in a hot, wet, humid, and loud environment for long periods of time.
Verbal, auditory and visual interactions occur continuously in the process of communicating with guests, supervisors and other employees.
High school or equivalent education preferred.
Minimum of one-year serving experience required.
Ability to obtain and/or maintain any government-required licenses, certificates or permits.
All Employees must maintain a neat, clean, and well-groomed appearance per Cipriani standards.

Responsibilities

Takes room service orders over the telephone following In Room Dining phone procedures and relays all orders to the kitchen.
Carry silverware, linen, and food on tray or uses a serving cart/vehicle to transport order to room.
Sets up trays and serves food/beverage.
Answers questions regarding room service and responds to requests for additional food or drink service.
Collects or stacks dirty dishes on tray, table, or serving cart and removes from the room or retrieves them from the hall outside of the room.
Garnishes dishes prior to serving as necessary.
Present final check with a script posted to a member/guest account.
Performs other related duties as assigned by the Manager on duty.
Anticipate and service the guests’ needs before requests are made.
Follow proper time and attendance and uniform procedures.
Able to ascertain a guest’s satisfaction and handle any problems which may arise and inform a Manager of the problem and how it was resolved.
Respond quickly and properly in any restaurant emergency situation.
Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
Maintain cleanliness in all areas of the dining room.
The ability to perform other tasks or projects as assigned by Cipriani Management.