In-room Dining Server

Sonesta Hotels•St. Louis, MO

2d•$13

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment. Lead a shift of room service activities to ensure proper coverage and guest satisfaction. Job Description Deliver and serve food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards. Complete customer payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks. Describe all menu items, methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests. Perform set-up and closing side-work; stocks service station, makes coffee, etc. Preset trays as necessary; prepares flatware “roll-ups”. Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Assist in the scheduling and training of room service staff. Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments. May be required to retrieve trays from guest rooms and hallways within prescribed period of time. May answer room service phones and record orders; utilize up-selling techniques to increase sales. May assist with other duties as assigned.

Requirements

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds
Moving about the kitchen, corridors, elevators, etc.
Handling food objects, products and utensils
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with guests, room service staff, cooks, and supervisor.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
Basic math skills are frequently used when handling cash and credit.
May be required to work nights, weekends, and/or holidays.

Responsibilities

Deliver and serve food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.
Complete customer payment transactions as outlined in cash and charge procedures.
Document legibly the guest’s order information on guest checks.
Describe all menu items, methods of preparation and prices as needed.
Work within policy to accommodate guest’s special food requests.
Perform set-up and closing side-work; stocks service station, makes coffee, etc.
Preset trays as necessary; prepares flatware “roll-ups”.
Alert Management of any service and/or safety issues.
Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Assist in the scheduling and training of room service staff.
Promote teamwork and quality service through daily communication and coordination with other departments.
Coordinate VIP deliveries with appropriate departments.
May be required to retrieve trays from guest rooms and hallways within prescribed period of time.
May answer room service phones and record orders; utilize up-selling techniques to increase sales.
May assist with other duties as assigned.