In-Room Dining Server
About The Position
We love what we do and what we do is important!⯠We believe that everyone should leave feeling better - this means not just our guests, but also our teammates.⯠Everyone should go home feeling better because they learned something new, or had fun working that day.⯠Therefore, we hire unique individuals who work together to create amazing experiences for our guests.⯠We recognize that every member of the team contributes to the success of the whole hotel.⯠No-one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guest. Your mission: Should you decide to accept it… Listen, record, communicate and deliver food & beverage items based on requests, guest history and preferences. Be enthusiastic and use your talents to sell our experience to our guests. Be able to work independently and on a team to deliver room service orders, charge guest accounts accordingly and take and maintain inventory of stocks. The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities.⯠Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide "out of this world" customer service experience for our guests:
Requirements
- Ability to work a flexible schedule
- Ability to work on weekends and holidays
- Stand for periods of 8-10 hours
- Lift and carryâ¯30â¯lbs, carry and balance plates, cocktail tray on a regular and frequent basis
- Work with others like a rock star, while keeping the guests and teammates the focus
- Ability to communicate clearly in verbal and written English
- Comply with all safety and health department procedures, as well as, all state and federalâ¯laws
- Maintain a neat, clean and well-groomed appearance per hotel standards
- Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
- Adhere to hotel policies including but not limited to attendance, safety, behavior
- Current, legal and unrestricted ability to work in the United States
- Food Service Handler Cardâ¯and TABC certification that is currentlyâ¯valid forâ¯aâ¯minimum ofâ¯at leastâ¯6 months
Nice To Haves
- Preferred:â¯1-2 years' experience in a full service hospitality establishment
Responsibilities
- Maintaining proper product levels, posting/billing of items consumed to guest bills.
- Learn and retain food & beverage and menu knowledge
- Use excellent communication skills with guests, staff including verbal, written and body language
- Maintain a clean, hygienicâ¯and organized work environment including stocking of mini-bars
- Be able to communicate timely and in a responsive manner via digital device
- Execute fabulous guest service
- Enthusiastically describe details of mini-bar items, food dishes and beverages at time of delivery to guests
- Work well on a team or independently while being accountable for work performed
- Be a team player!
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What This Job Offers
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
501-1,000 employees
