In-room Dining Server

Sonesta Hotels•St. Louis, MO

22d

About The Position

Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment. Lead a shift of room service activities to ensure proper coverage and guest satisfaction.

Responsibilities

Deliver and serve food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.
Complete customer payment transactions as outlined in cash and charge procedures.
Document legibly the guest’s order information on guest checks.
Describe all menu items, methods of preparation and prices as needed.
Work within policy to accommodate guest’s special food requests.
Perform set-up and closing side-work; stocks service station, makes coffee, etc.
Preset trays as necessary; prepares flatware “roll-ups”.
Alert Management of any service and/or safety issues.
Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Assist in the scheduling and training of room service staff.
Promote teamwork and quality service through daily communication and coordination with other departments.
Coordinate VIP deliveries with appropriate departments.
May be required to retrieve trays from guest rooms and hallways within prescribed period of time.
May answer room service phones and record orders; utilize up-selling techniques to increase sales.
May assist with other duties as assigned.
Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build solid relationship with your Colleagues Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.