In-Room Dining Order Taker AM (Part Time) - Pendry Chicago

Montage Hotels & Resorts•Chicago, IL

1d•Onsite

About The Position

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. We welcome applicants with disabilities and provide reasonable accommodations as needed. At Pendry Chicago, our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry Chicago is more than a job; it’s a way of life. You enjoy order taking and assisting others, have a passion for the food and beverage industry, are personable and engaging, and are open to learning, developing, and growing both yourself, personally, and helping others do the same. You are trustworthy and have integrity.

Requirements

Ability to work a flexible schedule including weekends and holidays
Ability to collaborate in a team environment
Basic communication skills

Nice To Haves

Food and beverage experience, a plus

Responsibilities

Supports the In-Room Dining department and its staff by answering incoming calls and taking guests’ orders via phone or digital platforms and special requests
Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions
Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded
Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests
Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue
Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions
Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out
Assist with keeping the office clean and organized
Close out cash banks and pay out servers as needed
Deliver on guests’ expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside the scope of duties, based on business needs