In-Room Dining Order Taker | Telephone Sales Agent (Full-Time)

Montage International•Healdsburg, CA

37d•$20

About The Position

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. At Montage Healdsburg, It’s All Because of YOU! Telephone Sales Agent Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage Healdsburg, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage Healdsburg is more than a job; it’s a way of life. Don’t just imagine the possibility—join us. Your Leadership Supports the In-Room Dining department and its staff by answering incoming calls and taking guests’ orders via phone or digital platforms and special requests Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out Assist with keeping the office clean and organized Close out cash banks and pay out servers as needed Deliver on guests’ expectations and have the desire to create WOW moments Perform additional duties as assigned that may be outside the scope of duties, based on business needs About You You enjoy order taking and assisting others You have a passion for the food and beverage industry You are personable and engaging You are open to learning, developing, and growing both yourself, personally, and helping others do the same You are trustworthy and have integrity

Requirements

Ability to work a flexible schedule including weekends and holidays
Ability to collaborate in a team environment
Basic communication skills

Nice To Haves

Food and beverage experience, a plus

Responsibilities

Answering incoming calls and taking guests’ orders via phone or digital platforms and special requests
Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions
Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded
Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests
Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue
Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions
Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out
Assist with keeping the office clean and organized
Close out cash banks and pay out servers as needed
Deliver on guests’ expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside the scope of duties, based on business needs