In Room Dining Coordinator

Ocean House Collection•Westerly, RI

About The Position

The In Room Dining coordinator must demonstrate the ability to excel in a high-speed work setting, possess effective communication capabilities, and exhibit resilience when facing demanding circumstances. They collaborate closely with the Expo and the In Room Dining Manager, serving as the pivotal communication link between these roles and providing valuable assistance in their respective tasks. Responsible for receiving and executing all guest orders, coordinating the workflow with the rest of the team, communicating specific guest requirements and requests. Liaising with the food runners, expeditors, sommeliers, front desk agents and butlers.

Requirements

At least 1 year of previous experience in food & beverage, restaurants, or hotels.
Exhibit conversational fluency and effective communication skills.
Able to articulate viewpoints and perspectives with ease. Possesses aptitude to take detailed orders and engage in casual, friendly dialogue with guests over the telephone.
Fluency in English both verbally and in writing
Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
Uphold the Company standards, policies, and procedures.
Prioritize and organize tasks and work area.
Ability to remain calm and resolve problems using good judgement as interpreted by the management.
Follow directions.
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest/employee information and pertinent company data

Responsibilities

Ensure service staff adhere to always established standards of service.
Personally handle all incoming telephone calls and other internal forms of communications.
Take guest orders following Forbes service standards, using accurate verbiage and appropriate tone of voice.
Enter complete order details into the established restaurant system, including guest specifications, designated kitchen prep times and delivery times per Forbes standards.
Maintain contact with Expeditor to monitor kitchen capacity and extend prep times if needed.
Review all printed tickets prior to delivery. Identify items that might be missing from the order, ensure accurate delivery and communication with the guest, adhering to our Forbes 5-star service standards.
Generate tickets for the established system for all orders and requests, including those placed through other departments or systems.
Document all essential information on whiteboard and keep expeditor and food runners updated on any timing changes.
Coordinate seamless service flow between expeditor and food runners, providing clear direction to ensure guest expectations are met.
Assist with cart preparation as needed, pausing these duties when incoming calls require immediate attention.
Submit detailed shift reports highlighting any service issues, kitchen timing challenges, guest glitches and compensation, covers, etc.
Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional presentation.
Follow sustainability guidelines and practices related to the Company’s sustainability programs.
Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.