In-Room Dining Coordinator/Room Service Ordertaker

Four Seasons Hotels and Resorts•Lee's Summit, MO

1d•$25•Onsite

About The Position

Four Seasons Resort and Residences Napa Valley is seeking candidates with food and beverage experience. We are looking for an In-Room Dining Coordinator. This person will take in-room dining orders via phone or Chat. They must be knowledgeable of the menu and preparation methods, as well communicate special requests to the kitchen. The In-Room Dining Coordinator will set up the In-Room Dining Server up for success by being a team player and jumping in when necessary.

Requirements

High School Diploma or equivalent
Must of Food Handlers Permit and Responsible Beverage Service (RBS) Permit
Preferred experience in a luxury hotel in food and beverage or related work
Strong written and oral skills and communicate professional and accurately via telephone
Ability to multi-task in a high volume and demanding environment
Strong computer skills
Valid driver’s license and clean driving record
Strong problem-solving skills, ability to handle difficult situations and guests
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Nice To Haves

Preferred experience in a luxury hotel in food and beverage or related work

Responsibilities

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order.
Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
Coordinate minibar replenishment procedures through the Resort’s communication tools.
Stock and order items.
Assist in setting tray tables for delivery.
Take and process any other guest requests.
Perform other tasks or projects as assigned by management.
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers and supervisors.