In-Room Dining Coordinator - One Dalton Street, Boston

Four Seasons•Boston, MA

16d•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: an opportunity to build a lifelong career with global potential and a real sense of pride in work well done. BASIC PURPOSE: Take in-room dining orders for guests and residents, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.

Requirements

High School education or equivalent experience.
Minimum 1-year food service or related work.
Speaking, writing and reading English is required.
Positive attitude and willing to learn is must.
Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

Responsibilities

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

Benefits

Hourly Rate: $31.22
Ability to experience our hotels as a guest through the Employee Travel Program
Medical, Dental and Vision Insurance
401(k) Retirement Matching Plan
Highly competitive salaries and incentives
Educational assistance programs, as well as in-house training workshop for all employees.
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals
And much more!