In-Room Dining Busser - TheRitz-Carlton
About The Position
Iconic architecture, a vibrant culinary scene, beautifully landscaped public spaces, and world-class museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago — located atop Water Tower Place in the historic Gold Coast — guests can explore everything from shopping along Michigan Avenue to admiring masterpieces at the Art Institute of Chicago. Yet many of their most personal and relaxing moments happen in the comfort of their guest room. As an In-Room Dining Busser, you play an essential role in delivering a seamless private dining experience. From setting up trays and tables with precision to clearing and resetting spaces efficiently and discreetly, your attention to detail ensures every presentation feels polished and every guest space remains immaculate. You support the service team behind the scenes, helping to create timely, elegant, and memorable in-room dining experiences. Recognized globally as the gold standard of hospitality, The Ritz-Carlton selects only the most dedicated and service-oriented professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world’s finest luxury brand. In a diverse and supportive environment where teamwork and excellence are celebrated, you will be empowered to contribute to exceptional service moments — for our guests and for one another. Job Overview Responsible for retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards. Clean and maintain all corridors and public areas in accordance with all Food and Beverage procedures and standards and safety and security rules and regulations to ensure guest satisfaction.
Requirements
- No formal education needed.
- Valid Food Handler's Certification required.
- Prior Food and Beverage experience desirable.
- Ability to meet standards of appearance.
- Can communicate well with guests.
- Moderate hearing necessary as guests approach with requests and questions.
- Vision necessary to assess required reaction to meet standards.
- Minimal speech communication skills to utilize alternate communication.
- Minimal literacy necessary; can utilize alternate training tools.
Nice To Haves
- Prior Food and Beverage experience desirable.
Responsibilities
- Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
- Complete all shift side work as outlined in the hotel's operating policies and procedures.
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
- Report all communications to immediate shift supervisor.
Benefits
- Medical, dental, & vision insurance
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
