In-House Marketing Manager

Holiday Inn Club Vacations•Myrtle Beach, SC

14h•Onsite

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit courage, caring, and creativity to help us become the most loved brand in family travel. We are committed to growing our people, memberships, resorts, and guest love, seeking individuals who are passionate in life and bring those qualities to work every day. The Face to Face Marketing Manager is responsible for ensuring the Face to Face Marketing team books the maximum number of qualified tours as a result of the resort check-in process. The Manager must motivate the team to book tours and ensure representatives operate professionally and in an organized manner, providing a positive world-class experience to owners and sales tour guests. This role involves developing and training representatives for success and partnering with the Front Desk team and Greeters to deliver a high level of customer service. The incumbent is also expected to perform other duties necessary for the effective operation of the department.

Requirements

High School diploma or GED or military experience
Timeshare Industry experience required.
Dependable and goal oriented.
Strong partnering skills.
Self-directed but works as a team player.
Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product form guests and co-workers.
Participates in proactive team efforts to achieve departmental and company goals.
Excellent customer service skills.
Strong oral communication skills.
Mastery of the use of appropriate interpersonal and society styles and methods to inspire and guide individuals towards goal achievement.
Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.
Strong work ethic, high energy level and positive attitude.
Strong administrative, organization and planning skills.

Nice To Haves

advanced degree preferred.
2 years of leadership experienced preferred but not required.
Bilingual encouraged but not required.

Responsibilities

Partners with the Front Desk team to ensure a seamless guest/owner experience. Ensure Greeters are performing a “warm transfer” by leading guests and owners to In-House Vacation Station to meet/exceed conversion Standards.
Responsible for the training, monitoring and development of new staff and continuous training of existing team members. Conducts weekly team meetings to communicate current events and changes within department.
Assists Representatives with ensuring all questions are answered in a professional, informative, diplomatic and correct manner. Achieves personal and departmental written budgetary for tours, sales volume and VPG for In-House Marketing.
Assist with the selection, hiring and development of new team members. Adheres to and upholds all departmental and company policies and procedures.
Ensure tour conversion by tour source are exceeding budget and mange tour waves to maximize tour opportunities and balance for In-House marketing.