In House Guest Service Rep

Westgate Resorts • River Ranch, FL

61d • Onsite

About The Position

Answer and direct incoming calls. Take messages for IH sales representatives and distribute or post on board. Provide fast and accurate information to guests. (directions, phone numbers, etc.) Good customer service skills are needed. Make sure Reps are aware of guests problems and concerns

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skills, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Position requires patience and ability to work in a fast paced environment while completing many tasks at the same time.
• Ability to understand representatives needs.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be able to speak and understand English and Spanish.

Responsibilities

• Answer and direct incoming calls.
• Take messages for IH sales representatives and distribute or post on board.
• Provide fast and accurate information to guests. (directions, phone numbers, etc.)
• Make sure Reps are aware of guests problems and concerns

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees