In Home Services Staffing Coordinator

St. Paul's Senior Services•San Diego, CA

27d

About The Position

San Diego’s St. Paul's PACE program (Program of All-Inclusive Care for the Elderly). This innovative program is for individuals 55 years or older, who are living with chronic illness, or disabilities and need coordinated medical care to continue living as independently as possible in their home and community. The healthcare teams at St. Paul’s PACE provide a hands-on approach coordinating medical, social, and home care services so individuals no longer need to manage their medical care alone. Job Summary: Under the direction on the Clinical Services Supervisor, the IHS Staffing Coordinator is responsible for ensuring PACE participants are receiving their IHS services according to their plan of care (POC) by coordinating the schedules of IHS employees/caregivers. The coordinator will assign caregivers to PACE participants daily, organize efficient driving routes, ensure clear communication, and that the IHS employees/caregivers are following the assigned schedules and providing services as per the orders.

Requirements

One year previous scheduling, administrative experience preferred
Prior us of electronic medical records system (EMR), use of scheduling software
YOU MUST BE ABLE TO CLEAR FINGERPRINTS THROUGH DOJ AND FBI IN ADDITION TO A DRUG SCREEN CLEARANCE.

Responsibilities

Attended Interdisciplinary Care Team (IDT) and plan of care (POC) daily meeting.
Schedule IHS services for all PACE participants. Respond appropriately to needs as identified by the IDT.
Coordinate IHS services for PACE participants so that they are timely and with highest level of operational efficiency.
Prepare caregiver schedules and modify, cancel or reschedule as needed. Be able to adapt to unanticipated changes based on participant needs and IDT decisions, make adjustments, and communicate those changes to the appropriate affected personnel in a timely manner
Review and audit daily visits and prepare reports.
Model and promote good customer service by maintaining positive relationships with PACE participants and their families, caregivers, colleagues and staff throughout the organization.
Maintain adequate records for IHS services, and ensure established policies and procedures are communicated and followed.
Report all issues promptly with possible solutions to Management.
Perform other duties as assigned.