In-Home Sales & Tech Support (Part-Time)

Asurion•Houston, TX

1d•$21•Onsite

About The Position

We’re looking for In-Home Sales & Tech Support to work during our busiest hours. This is an entry-level role, ideal for someone starting their career, who enjoys talking to people and wants hands-on sales experience. You’ll start with paid training to prepare you to work independently in the field, learning products and gaining hands-on sales experience while building skills in communication, negotiation, and problem-solving. Ongoing coaching and mentoring will support your growth. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide. Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself, focusing on Customer First, One Team, Divine Discontent, and Act with Integrity.

Requirements

Comfortable working in a sales environment with set targets
A valid driver’s license and satisfactory driving record with at least 1 year driving experience
Ability to provide proof of valid car insurance (excluded: Manhattan)
A personal vehicle (excluding motorcycles)
Ability to travel a maximum expected distance of 120 miles, one-way, to customer service appointments located in neighborhoods and cities surrounding your inventory warehouse
Ability to work a varied 5-day week schedule designed to meet customers on their timeline – this will include evenings, weekends and holidays
A personal cellphone to keep in the know while on the job
Must be comfortable working around household pets
Efficient, adaptable, goal-oriented and persuasive communication skills
Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
Naturally outgoing individual who thrives in human interaction
Afternoon and evening availability required
Ability to work a standard 5-day schedule from 4:05 PM–9:00 PM (end time may vary based on customer needs) or provide 25 hours of availability each week across 4 or more days, with shifts between 12:05 PM and 9:00 PM, available to work until 9:00 PM on scheduled days

Responsibilities

Meet customers in-home, in-office, or wherever they are
Effectively meet and surpass sales targets
Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first
Utilize expertise to address and resolve customers’ tech issues
Provide an understandable solution, regardless of customers’ tech knowledge
Ensure customers leave with a resolution that works and a product that addresses their future tech needs
Leverage Asurion’s growing range of products to offer tailored solutions to customers
Listen actively to identify customer needs and position products uniquely to meet those needs
Use strong negotiation and communications skills to make a smooth pivot and make the appropriate sale