In-Home Delivery Driver

Homemakers Furniture•Urbandale, IA

108d

About The Position

Position Summary We are seeking a dependable Delivery Driver to provide outstanding customer service by safely and efficiently delivering furniture and mattresses into customers’ homes. This role is crucial in ensuring a superior customer experience through effective communication, professionalism, and attention to detail.

Requirements

Previous delivery experience preferred
Strong time management skills
Excellent customer service and communication abilities
Valid driver’s license with a clean driving record (No DWI convictions in the last seven years; no more than two moving violations or accidents in the last seven years)
Must be at least 21 years old
Self-motivated and capable of working independently
Basic maintenance skills
Highly organized and detail-oriented
Willingness to work flexible hours based on business needs
Proactive in performing routine maintenance tasks
Respect - Follows Homemakers Core Values of honesty and integrity, customer loyalty, quality products and services, teamwork and cost effectiveness.
Motivation - Commitment to the assigned task. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. A self-starter.
Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
Quantity - Willing to work with a sense of urgency. Meets productivity standards; completes work in timely manner; strives to increase productivity.
Teamwork - Demonstrates a willingness to work with a team.
Adaptability - Demonstrates a willingness to adapt to changing circumstances and work flow.
Attendance - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Standing, walking, bending, kneeling, crouching, climbing
Handling and lifting heavy items (100 – 150 lbs)
Maneuvering equipment and products weighing up to 150 lbs
Comfortable working at varying heights
Work environments include store, warehouse, and customer homes
Exposure to hot/cold weather conditions
Potential for dusty and noisy surroundings
No smoking or vaping permitted in company vehicles

Responsibilities

Conduct pre-trip inspections of delivery vehicle
Safely pack, load, and secure products in accordance with company standards
Drive throughout statewide and metropolitan areas using navigation tools
Assist with dispatch calls, customer inquiries, and provide directions as needed
Ensure courteous and customer-focused interactions to maximize satisfaction
Unload and install products in customers' homes, including navigating stairs when necessary
Adhere to all traffic laws and maintain a clean driving record
Lift and maneuver products weighing up to 75-100 lbs
Address customer concerns promptly and professionally
Utilize company tablet for delivery documentation and customer interactions
Perform minor vehicle maintenance and report any issues promptly
Keep company vehicles clean and organized
Provide feedback to management on operational efficiencies and safety improvements
Follow all safety protocols and operational procedures
Additional duties as assigned