In-Home Client Services Coordinator

Meals on Wheels Western Michigan • Grandville, MI

5h • Hybrid

About The Position

At Meals on Wheels Western Michigan, the mission is to provide quality nutrition services in a supportive environment to promote the health and independence of older adults in Kent and Allegan Counties. This is achieved through a range of programs including home-delivered meals, community dining sites, and senior pantry, which help seniors live independently, stay connected, and thrive in their own homes. Meals on Wheels delivers kindness, companionship, and hope, ensuring no senior is hungry or forgotten. The organization's core values are: Treat People Well (creating a respectful, kind, inclusive, and understanding environment), Do the Right Thing (owning mistakes and following through on commitments), Be a Team Player (listening, pitching in, and thinking beyond the immediate team), and Aim for Excellence (innovating, staying curious, and learning from mistakes). The In-Home Care Services Coordinator will play a meaningful role in ensuring that older adults maintain programmatic services to remain healthy and independent, reporting to the Home Delivered Meals Program Manager and being responsible for in-home and phone assessments of home-delivered meal clients.

Requirements

• Valid driver’s license and reliable transportation required, with the ability to travel throughout the designated service area daily
• Driving record acceptable to Meals on Wheels insurance company
• Strong time-management skills with the ability to independently manage competing priorities effectively
• Access to a private home office space with reliable internet connection suitable for confidential work
• Exceptional communication skills, both written and verbal, with the ability to engage effectively with clients, team members, and community partners.
• Acceptable criminal background

Responsibilities

• Align with our mission and values as an organization
• Conduct in-home and phone client assessments to determine program eligibility, food insecurity risks, and appropriate service levels.
• Maintain electronic client records, including information gathered from client assessments
• Assist clients with program navigation, and make appropriate referrals to other community resources
• Report suspected or confirmed abuse, neglect, or exploitation
• Work primarily remotely with some in-office meetings and trainings.

Benefits

• Work life balance
• Impact on our community and incredible team members
• Competitive compensation
• Comprehensive health, dental and vision insurance eligible day one (1) of employment
• Company match for both HSA and 401(k) dollars – eligible to participate immediately!
• Life insurance, short and long-term disability, Health Savings and Flexible Dependent Care Spending Account options
• PTO to rest and recharge along with paid holidays
• Employee Assistance Program to provide you and your household members with free, confidential support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed