In Home Care Administrative Support/Human Resources Specialist
About The Position
We are looking for an Administrative Support/HR Specialist to help support our successful Home Care business! This role makes a significant impact on our daily operations and the ability to provide the best care to clients by coordinating caregiver recruitment and ensuring a warm and inviting face greets callers and visitors alike. You are highly detail-oriented, a self starter, and an expert at managing multiple priorities. Process-driven with exceptional customer service skills, you genuinely care about connecting clients and the right caregivers to improve lives.
Requirements
- High school diploma or equivalent required, some college preferred
- Direct care experience required (for emergency coverage needs), CNA preferred
- Minimum 1 year of related experience. Healthcare/homecare experience preferred
- Excellent customer service skills are essential
- Proficient PC skills. Ability to learn/use proprietary homecare software
- Professional telephone étiquette
- Strong attention to detail and problem-solving skills
- Interpersonal skills that promote interdisciplinary collaboration and effective communication
- Strong organizational skills with the ability to multitask in a hectic, ever-changing environment
- Satisfactory criminal background check in accordance with state law requirements
Responsibilities
- Provide professional image, exceptional customer service to callers, team members and visitors
- Maintain compliant electronic client and personnel files and maintain paper files as needed
- Perform a variety of administrative duties as assigned
- Manage all aspects of caregiver recruiting, screening, interviews, onboarding, initial training and orientations
- Assist with scheduling as needed
- Assist with confirmation calls to new and existing clients and caregivers to ensure shifts are covered
- Assist with client and caregiver initial orientations
- Assist in emergency coverage of clients (occasional day, evening/weekend)
- Serve in a weekly on-call schedule, including a 7 day period every 5-6 weeks
- Build relationships to foster growth and customer service objectives
- Maintain accurate employee and client information in a secure environment
- Participate in and set up for staff meetings, caregiver meetings, team meetings, briefings, in-services, committees and other related activities as needed
- Create and maintain a professional atmosphere that is also a fun place to work
Benefits
- 401(k)
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
