Import Manager

Fracht USA•Atlanta, GA

About The Position

The Import Manager is responsible for managing the import operations function in the Atlanta Imports Department. Participates in implementing and maintaining internal controls that will ensure that company Import decisions are supported and in compliance with policies.

Requirements

Integrity
Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
Flexibility
Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
Communication
Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
Accountability
Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
Successful completion of a bachelor's degree or equivalent, plus additional job-related coursework or specialized training
8+ years industry experience, specific to Ocean / Air Import shipments
5+ years staff management experience
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Outstanding customer service skills with capability to work under stress and remain flexible
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Self-motivated and eager to learn
Result-oriented with talent for problem solving
Strong analytical skills
Proficiency in MS Office applications

Nice To Haves

IATA Dangerous Goods (Class 7) Experience & Certification is an asset
3PL & 4PL Control Tower Experience is an asset

Responsibilities

Operational and commercial management of the Import Department
Supervisory management responsibilities for both import and export employees, including daily work assignments and scheduling
Ensure policies and procedures set forth by the company are followed
Conduct annual performance evaluations and reviews for all staff within the division
Create individual training and development plans that address needs and expectations
Responsible for interviewing all new hires and implementing disciplinary measures as needed
Inform Human Resources of any escalating incidents
Lead the development and engagement of the Import Department
Implement new procedures for KPI reporting in coordination with task force and/or CargoWise team
Contribute to process improvements, continuous innovations, and cost optimizations
Provide proactive problem resolution and corrective actions to ensure service excellence
Manage updates and communicate new requirements in CargoWise
Responsible for financial results and optimizations of the Import Department
Resolve and reconcile incorrect payables by working with vendors and overseas offices
Responsible for customer satisfaction
Receive and track customer bookings/shipments
Update clients on shipment status and delays
Respond in a timely manner to customer requests via phone or email
Provide air and ocean freight quotes
Receive, review, and process import documentation from overseas agents and customers
Handle bookings from overseas agents and coordinate moves to destination
Update shipment status, issue arrival notices, and obtain entry documents for customs entries
Communicate with customs brokers to confirm customs release status
Adhere to all domestic and international shipping regulations
Dispatch freight for delivery and maintain communication with truckers throughout delivery
Collect proof of delivery (POD)
Cost and invoice all files