Import Manager

JAS Worldwide•Houston, TX

8d•Onsite

About The Position

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. The Import Manager is responsible for managing air and ocean import operations, maintaining the highest quality standards while delivering service solutions that meet or exceed customer expectations. This role ensures the accurate and timely completion of all documentation and transactions. Additionally, the Import Manager acts as a key liaison between the Branch Manager, Corporate Office, and branch employees to ensure seamless end-to-end processes.

Requirements

Must have 5+ years’ experience handling both air and ocean import shipments as a freight forwarder
Must have 2+ years of supervisory experience
Strong customer service experience
Excellent organizational skills
Excellent problem-solving skills
Ability to effectively communicate both verbally and in writing
Strong computer skills including Microsoft Office Suite
Detail oriented, able to multitask and meet deadlines
Self-motivated, able to effectively work on a team and independently
Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others
Able to interact positively and effectively with co-workers, subordinates and managers
High School diploma or GED
Experienced handling air and ocean import shipments
Supervisory experience
Thorough knowledge of freight forwarding
Customer service experience required

Nice To Haves

Cargowise (C1) experience is preferred
Prior experience in global logistics preferred

Responsibilities

Oversee the Ocean and Air Import department transportation movements.
Monitor and maintain workflow within the department.
Manage reports provided by the branch manager or corporate office (accounting/POD’s/ KPI’s etc).
File FMC for Ocean and check existing rates in place for validity.
Quote rates to overseas offices/agents for both Air and Ocean Import transportation.
Assist sales with rates and transportation options.
Meeting with truck vendors, NVOCC representatives, shipping lines to address any issues or to discuss future business.
Instruct overseas agents of shipping procedures for customers.
Assist Import staff with any shipment issues they might have.
Meet with customers as needed.
Complete shipments in accordance with the defined business process management guidelines.
Conduct performance evaluations for all direct reports on an annual basis.
Recommend employee hiring, promoting and termination decisions.
Identify and successfully resolve personnel issues.
Assist and guide staff in addressing and resolving customer concerns.
Provide training and guidance to staff members, to further develop skill levels.
Review the time and attendance of staff utilizing Company time tracking system.
Ensure the business processes are implemented according to Company guidelines.
Provide back-up for the department during times of employee absence and/or increased business.