Import & Export Operations Associate
About The Position
The Import & Export Operations Level II Associate supports daily export and logistics operations with a strong focus on air freight coordination, cold chain integrity, and time-sensitive shipments. This role works closely with drivers and operations staff to ensure efficient pickup and delivery schedules while maintaining strict compliance with documentation, regulatory, and temperature-controlled handling requirements. This position is ideal for candidates with prior import export or air freight experience who thrive in fast-paced, detail-driven logistics environments.
Requirements
- Air import export experience preferred
- Cold chain logistics experience strongly preferred
- Background in import export or air freight operations
- Proficiency in Microsoft Office
- Ability to lift between 25 and 70 pounds
- Availability for early morning shifts and weekends
Responsibilities
- Coordinate export shipments while maintaining product integrity and on-time delivery
- Verify shipment paperwork for accuracy and regulatory compliance
- Prepare Master Air Way Bills for outbound shipments
- Book shipments requiring pre-export scheduling
- File SED documentation for applicable shipments
- Monitor shipment notes for pending “ok to send” approvals
- Respond promptly to gateway and operations system requests
- Track and replenish packaging materials and gel packs
- Ensure gel packs are properly pre-conditioned and stored
- Monitor shipment manifests, inbound and outbound flight activity, post-flight reports, and dispatch screens
- Replenish shipments pending export within the gateway office
- Monitor live animals held onsite to ensure proper care and compliance
- Maintain and update the airport dispatch board, highlighting special delivery instructions
- Monitor driver activity to ensure timely pickups and deliveries
- Maintain cold chain compliance for shipments on FDA hold
- Answer phones and provide directions to drivers as needed
- Escalate complaints or operational issues to management immediately
Benefits
- MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
