Import Coordinator

Janel Group • Schaumburg, IL

1d

About The Position

Import Coordinator Janel Group is seeking an Import Coordinator to join our team! If you’re a high-energy, focused freight forwarding professional who wants to continue building your freight-forwarding career with a customer-focused, fast-paced industry leader, we'd love to talk! Primary Responsibilities Coordinate inbound shipments with overseas agents, carriers, and customers, including domestic operations Track shipments from departure through final delivery and maintain accurate records in the internal systems Proactively resolve logistics and transportation issues with a strong customer-focused approach Communicate shipment status, updates, delays, and ETAs to customers to ensure full visibility and satisfaction Create and monitor exception reports in a timely and consistent manner Collect required documentation, verify charges, and support billing accuracy Ensure compliance with company procedures and basic import regulations

Nice To Haves

• Degree in Logistics or Supply Chain Management, preferred
• 1+ years relevant Freight Forwarding, logistics, transportation, or domestic distribution experience, preferred
• Microsoft Suite experience, preferred
• Cargowise software experience, preferred

Responsibilities

• Coordinate inbound shipments with overseas agents, carriers, and customers, including domestic operations
• Track shipments from departure through final delivery and maintain accurate records in the internal systems
• Proactively resolve logistics and transportation issues with a strong customer-focused approach
• Communicate shipment status, updates, delays, and ETAs to customers to ensure full visibility and satisfaction
• Create and monitor exception reports in a timely and consistent manner
• Collect required documentation, verify charges, and support billing accuracy
• Ensure compliance with company procedures and basic import regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed