Import Coordinator

Hankyu Hanshin Express usa Inc • Taylor, MI

1d • Onsite

About The Position

General Position Summary

This position is responsible for handling various customers’ requests and inquiries. Also is responsible for

managing and directing customer service team staff to support all products and service lines.

Essential Job Functions

IMPORT OPERATION

· Handle orders from Import.

· Receive and reviews shipping documents for conformity to tariff and customs regulations.

· Send the shipping pre-notifications to customers prior to shipments’ arrival.

· Collect necessary information from the customer and send documents to RLF department for customs clearance.

· Issues billing invoice for import shipments and send payment requests to accounting department to pay vendor invoices.

· Issues arrival notice to broker team.

· Communicating with overseas agents.

· Send invoices to customers and overseas agents as requested.

· Contact the trucking companies to arrange pick-up cargos from airports, customer’s warehouse or other locations to the requested delivery place.

· Ensure customs clearance is received in timely fashion.

· Pay terminal charges or any other charges prior to recovering shipments.

· Responsible to coordinate trucking schedule and make any adjustment as needed.

· Make sure that all paperwork is completed in compliance with customs regulations and stored in edocs.

IMPORT CUSTOMER SERVICE

· Contacts with customers and/or overseas agents by e-mail, phone, or in person.

· Provides quotation to the customer and rate to other branches/oversea offices.

· Assists sales and operation with billing, resolution of service issues and customer complaints.

· Track the shipments and announce customers and overseas agents for shipment status.

· Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment.

· Coordinates and directs operations team/overseas agent for air and ocean traffic as well as all documents on forwarding and distribution service.

· E-mail necessary shipping information to the customers, Japan and other parties after completing export documentation.

· Create new files, inputs freight, terminal, document, com and any additional fees and charges; Requests checks as needed.

· Create debit invoices for customers for provided invoices, Issues invoices to customers.

· Assembles imports brokerage and breakbulk clearance documents for debit invoicing, customs and import files.

· Break down document pouches and consolidation shipments as needed; Prepares manifests as needed.

· Processes IT/T.E. entries, prints delivery orders, prints authority to make entry letters, etc.

· Prepare calculations and reports as needed; Updates and maintains specified spreadsheets.

OTHER & MISCELLANEOUS

· Seeking constant improvement, more efficient and less expensive ways and means in work processes.

· Performs special projects and other miscellaneous duties as assigned management.

· Maintains high ethical standards in the workplace.

· Reports all irregular issues and problems to management for solution.

· Maintains good communication with other managers,

staff & outside contacts.

· Complies with all company policies and procedures.

· Responsible for maintaining a clean and safe working area.

Requirements

• Associate degree (A.A.) in accounting or equivalent; or equivalent combination of education and experience.
• One to three months’ related experience and/or training.
• Accuracy, Attention to Detail, Clerical, Communication: Speaking, Reading and Writing in English, Confidentiality, Confidentiality & Intellectual Properties, Customer Service, Decision-Making, Delegation, Ethics, Flexibility/Adaptability, Initiative/ Follow Through, Judgment, Monitoring/Control, Multi-Tasking, Persuasiveness, Problem Solving, Product Knowledge, Team Leading, Time Management, Vendor relationship.
• Certificate of IAC Security Training (IACSSP) and STA (Security Threat Assessment) ID required by DHS-TSA.
• Any certificate or training records that are required by each department, position/title, or government agency.

Responsibilities

• Handle orders from Import.
• Receive and reviews shipping documents for conformity to tariff and customs regulations.
• Send the shipping pre-notifications to customers prior to shipments’ arrival.
• Collect necessary information from the customer and send documents to RLF department for customs clearance.
• Issues billing invoice for import shipments and send payment requests to accounting department to pay vendor invoices.
• Issues arrival notice to broker team.
• Communicating with overseas agents.
• Send invoices to customers and overseas agents as requested.
• Contact the trucking companies to arrange pick-up cargos from airports, customer’s warehouse or other locations to the requested delivery place.
• Ensure customs clearance is received in timely fashion.
• Pay terminal charges or any other charges prior to recovering shipments.
• Responsible to coordinate trucking schedule and make any adjustment as needed.
• Make sure that all paperwork is completed in compliance with customs regulations and stored in edocs.
• Contacts with customers and/or overseas agents by e-mail, phone, or in person.
• Provides quotation to the customer and rate to other branches/oversea offices.
• Assists sales and operation with billing, resolution of service issues and customer complaints.
• Track the shipments and announce customers and overseas agents for shipment status.
• Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment.
• Coordinates and directs operations team/overseas agent for air and ocean traffic as well as all documents on forwarding and distribution service.
• E-mail necessary shipping information to the customers, Japan and other parties after completing export documentation.
• Create new files, inputs freight, terminal, document, com and any additional fees and charges; Requests checks as needed.
• Create debit invoices for customers for provided invoices, Issues invoices to customers.
• Assembles imports brokerage and breakbulk clearance documents for debit invoicing, customs and import files.
• Break down document pouches and consolidation shipments as needed; Prepares manifests as needed.
• Processes IT/T.E. entries, prints delivery orders, prints authority to make entry letters, etc.
• Prepare calculations and reports as needed; Updates and maintains specified spreadsheets.
• Seeking constant improvement, more efficient and less expensive ways and means in work processes.
• Performs special projects and other miscellaneous duties as assigned management.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to management for solution.
• Maintains good communication with other managers, staff & outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree