Implementations Onboarding Manager (MANTL)

Alkami Technology•Bentonville, AR

14d•$95,000 - $120,000•Remote

About The Position

As an Implementation Onboarding Manager, you will guide our customers through the onboarding process from contract signing through core connection to implementation kickoff. As an individual contributor, you will have the opportunity to become a leading expert in all MANTL products and a trusted advisor to our clients as they prepare for their implementation by addressing questions on functionality and guiding them to effectively complete pre-implementation requirements. This includes working with the customer to establish core connectivity, confirming implementation scope and timeline expectations, gathering sample data required by technical teams, enrolling customers in MANTL Foundations, and working with MANTL’s implementation partners to streamline external processes. You will work closely with the Implementation, Sales, and Account Management teams to ensure successful completion of internal processes, streamlining the customer onboarding experience and ensuring smooth transitions. You should be comfortable with managing client-facing communication across mature organizations and interfacing with executives, project leads, operational teams, and seasoned IT professionals, while acting as a customer advocate.

Requirements

3-5 years in a client-facing role
Experience interfacing with customer-facing teams
Technical aptitude to learn quickly and rapidly build product knowledge
An understanding of VPNs, web applications (e.g. json, xml, etc), and web services API's (e.g. SOAP, REST, etc.)
Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable and digestible by different audiences

Nice To Haves

Prior experience as an implementation project manager or similar role
JIRA and Monday proficiency or similar project management softwares
Prior experience at a FinTech company or other industry subject to regulations
Enterprise SaaS experience

Responsibilities

Guide our customers through the onboarding process from contract signing through core connection to implementation kickoff.
Become a leading expert in all MANTL products.
Act as a trusted advisor to our clients as they prepare for their implementation by addressing questions on functionality and guiding them to effectively complete pre-implementation requirements.
Work with the customer to establish core connectivity.
Confirm implementation scope and timeline expectations.
Gather sample data required by technical teams.
Enroll customers in MANTL Foundations.
Work with MANTL’s implementation partners to streamline external processes.
Work closely with the Implementation, Sales, and Account Management teams to ensure successful completion of internal processes, streamlining the customer onboarding experience and ensuring smooth transitions.
Manage client-facing communication across mature organizations and interfacing with executives, project leads, operational teams, and seasoned IT professionals, while acting as a customer advocate.