Implementation & Training Specialist (ITS)

Bs&A•Bath Township, MI

20d

About The Position

BS&A Software, a market-leading software organization with proven technology, is seeking an Implementation & Training Specialist. You will play a key role in assisting with the implementation of BS&A's ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our Implementation & Training Specialists are customer-facing and play a key role in translating customer requirements into our software solutions. If you are looking for a challenging and rewarding opportunity to utilize your skills, we'd love to hear from you!

Requirements

Bachelor's degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
Strong communication skills, both written and verbal, are essential
Excellent customer facing skills with the ability to simplify technical aspects for non-technical users
Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
Ability to manage stress and anxiety levels in complex and fast paced environments
Valid driver's license

Nice To Haves

Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required

Responsibilities

Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives
Independently configure and customize ERP systems in line with client's operational methods and BS&A's recommended practices
Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations
Develop user documentation and guidance materials for customers
Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously
Deliver outstanding customer support and address client concerns throughout the implementation process
Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists
Act as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support team