Implementation Training Specialist

CDS Global•Dallas, TX

4d•Hybrid

About The Position

Homecare Homebase is searching for an Implementation Training Specialist, entry level, who will act as an integral part of the clinical project to ensure a successful implementation of Homecare Homebase’s home health and hospice software. This person will aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country. At Homecare Homebase, we help homecare organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As an Implementation Training Specialist, you will play an essential role in guiding our customers through the use of our customizable software, providing them with the tools they need for success. This role requires extensive travel and client-facing training time to support clients as they go live on the Homecare Homebase software. Homecare Homebase’s mission is to empower exceptional care among all the clients we serve. The Implementation Training Specialist supports this mission by providing excellent customer service and supporting our clients through the change associated with the Homecare Homebase deployment. Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results.

Requirements

The capability and willingness to travel up to 90% in service of our clients across the country.
The ability to learn and convey educational content regarding the best practices for our product suite.
A knack for clearly communicating potential deployment challenges internally and to clients.
An investigative mindset inclined towards problem-solving within the context of software training.
Solid organizational skills, with the ability to manage tasks and assist with delegation.
A passion for customer service that ensures the needs of the customers are met throughout their implementation.
The ability to function with minimal supervision without affecting the quality of their work.
Established ownership abilities and the initiative to drive resolutions to meet department and company goals.
Bachelor's degree in business or a related field
Current driver’s license and ability to rent a vehicle
Experience in customer service/support or training on software applications
Demonstrated ability to analyze and solve complex problems

Nice To Haves

Medical/healthcare experience is a plus

Responsibilities

Client Training & Support: Train and support clients on software use during onsite and remote deployments. Communicate effectively to understand customer needs and troubleshoot issues.
Process Adherence & Certification: Follow implementation methodology, complete internal certification for required training classes, and maintain product knowledge as new enhancements are released.
Project Preparation & Collaboration: Assist internal teams with client project preparations, including content customization and training database setup. Contribute to internal initiatives to improve team performance and achieve department and company goals.
Values & Culture: Uphold CARES core values and foster a positive workplace culture.