Implementation & Training Specialist

BS&A • Muncie, IN

7d

About The Position

BS&A Software, a market-leading software organization with proven technology, is seeking an Implementation & Training Specialist to support the implementation of our primarily cloud-based ERP software for local governments and utility districts across the country, with an added focus on clients in Indiana . This customer-facing role plays a key part in translating customer requirements into effective software solutions and supporting successful onboarding. Our Indiana headquarters are located in Muncie, IN. We welcome applicants from across the state. If you're looking for a challenging and rewarding opportunity to apply your skills while helping modernize local government operations, we’d love to hear from you.

Requirements

• Bachelor’s degree in Business, Accounting/Finance, Information Systems, or equivalent work experience
• Strong communication skills, both written and verbal, are essential
• Excellent customer facing skills with the ability to simplify technical aspects for non-technical users
• Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines. The ideal candidate will be able to juggle multiple tasks in a fast-paced, deadline-oriented setting.
• Ability to manage stress and anxiety levels in complex and fast paced environments
• Valid driver’s license
• The Implementation & Training Specialist role involves travel, including multi-day trips. Many of our clients are based in different states, so expect to be traveling up to 75% of the time, but home on weekends.

Nice To Haves

• Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required

Responsibilities

• Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives
• Independently configure and customize ERP systems in line with client’s operational methods and BS&A’s recommended practices
• Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations
• Develop user documentation and guidance materials for customers
• Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously
• Deliver outstanding customer support and address client concerns throughout the implementation process
• Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists
• Act as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support team

Benefits

• Health Insurance – BCBS of Michigan – Employer-paid premium
• Health Savings Plan – Employer contributes 75%
• Dental Insurance – Employer-paid premium
• Vision Insurance – Employer-paid premium
• Retirement – 401(k) – Employer-paid
• Retirement – 401(k) – Employer matches 50% of team member contribution
• Paid Parental Leave
• Disability Insurance – Employer-paid premium
• Life Insurance – Employer-paid premium
• Generous PTO and Holiday Time
• Company-sponsored events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees