Implementation Technical Analyst (PLADS)

Aflac, Incorporated•Columbus, GA

3d•$75,000 - $90,000•Remote

About The Position

We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

Requirements

Strong knowledge in employer sponsored insurance product offerings and plan designs.
Proven ability to interpret and work with employer insurance contacts and service agreements.
Ability to influence and guide internal and external stakeholders.
Knowledge of project management principles.
Strong knowledge of Aflac products, onboarding standards, and policy/procedure frameworks.
Experience with executive level reporting & escalation.
Excellent communication skills (verbal, written, presentation).
Decision-making and problem-solving skills.
Ability to work virtually with cross-functional business units and vendors to support the customer’s needs.
Bachelor's Degree In a related field
4 or more years of job-related experience
Experience working directly with customers and employees.
Knowledge and experience related to employer provided insurance products, and supporting client implementations.
Or an equivalent combination of education and experience

Nice To Haves

SME in Life, Absence and Disability products

Responsibilities

Assist with process improvements by refining workflows, supporting team development, and collaborating with cross-functional partners to enable efficient change adoption.
Reviews and audits client onboarding materials and documentation to ensure accuracy, completeness, and alignment with established standards.
Delivers training and updates on tools, processes, and policy changes to the implementation team.
Maintains and revises team tools and documentation by coordinating updates with internal partners.
Keeps account service procedures current and ensure accurate reference materials.
Reviews workflows to identify improvement opportunities and recommend practical adjustments.
Investigate service issues, determine root causes, and propose solution for resolution.
Support Implementation Managers and Account Executives with analysis of non-standard benefits or processes.
Escalates complex customer plan design issues and tracks them through resolution.
Assist with finalist meetings, client onboarding, and system rollouts by preparing and presenting materials.
Partner with cross-functional teams (e.g., IT, operations) on requirements gathering, testing, and regression analysis, and other business needs as required.
Encourage teamwork and knowledge sharing to support smooth implementation delivery.
Participates in customer meetings when needed, to address feedback or process improvements.
Performs other related duties as required

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave