Implementation Analyst

RLDatix•Carmel, IN

9h•Hybrid

About The Position

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people. We’re searching for a Carmel, IN based Implementation Analyst to join our Professional Services team, so that we can assist our Policy product customers in the software onboarding process. The Implementation Analyst will consult with clients, configure software, and lead training to ensure client success.

Requirements

Previous experience in a customer-facing, enterprise SaaS implementation role
Proven success communicating with senior executives
In-depth knowledge on how to manage multiple projects simultaneously
A quick learner with strong problem solving and critical thinking skills
Ability to commute to Carmel, IN 50% of the month
A knack for working collaboratively within a customer-focused environment
A bachelor's degree

Responsibilities

Lead weekly calls with customers to monitor progress, address challenges, and provide support through implementation
Understand clients' needs in order to architect the best approach and configure the software accordingly for each client
Lead virtual trainings with customers to ensure successful adoption and usage of the software
Build and revise implementation schedules via Smartsheet, as well as track project progress through OpenAir
Respond to all customer inquiries with urgency and empathy, collaborating with internal teams when necessary, to ensure white-glove service