Implementation Tech
About The Position
The Implementation Tech is an entry-level, field-based role responsible for supporting AirLife product installations and conversions in hospital environments. This position is ideal for recent graduates interested in healthcare operations, medical devices, or technical fieldwork. In this role, you will travel to customer sites (primarily hospitals) to assist with hands-on product implementation, equipment setup, basic troubleshooting, and on-site support during product conversions. You will collaborate with internal teams and hospital staff to ensure smooth implementation processes while delivering a professional and positive customer experience.
Requirements
- Strong interpersonal and communication skills; comfortable interacting with hospital staff, patients, and internal teams.
- Ability to learn and understand medical device workflows and product functionality.
- Solid analytical and problem-solving skills; able to interpret technical or logistical information.
- Comfortable working in fast-paced clinical environments.
- Ability to work independently while managing on-site tasks and timelines.
- Strong organizational skills with high attention to detail.
- Willingness and ability to travel 100% of the time (including overnight travel).
- Ability to lift and move equipment as required for installation tasks.
- Comfort navigating hospital environments and adhering to clinical safety standards.
- Willingness to become credentialed to enter hospital environments.
- Proximity to a major airport.
Nice To Haves
- Internship or project experience in healthcare, lab, clinical environment, or technical fieldwork is a plus, but not required.
Responsibilities
- Perform hands-on product installations, device setup, and on-site support during product conversions within hospital settings.
- Assist the Implementation, Clinical, and Sales teams in executing customer implementation plans.
- Conduct basic technical troubleshooting on-site and escalate issues as needed.
- Track progress against implementation milestones and communicate updates to internal stakeholders.
- Support the AirLife clinical team by helping prepare equipment and materials for in-servicing and training sessions.
- Provide clear, professional communication with hospital staff throughout the implementation process.
- Assist with preparing reports, documentation, and follow-up materials after each customer visit.
- Identify and communicate opportunities for product standardization and process improvements.
- Collaborate with Marketing, Sales, and Implementation teams to ensure successful execution of customer agreements.
- Represent AirLife in a professional manner while traveling and working on-site with customers.
- Special projects, as required and as time allows.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
