Implementation Specialist

SBM Offshore•Tustin, CA

1d•$35 - $40

About The Position

The Implementation Specialist is responsible for driving system functionality, master data integrity, business process optimization, and cross-functional alignment throughout the ERP ecosystem. This role blends hands-on system expertise with responsibilities to ensure accurate planning, reliable reporting, and effective user adoption. The D365 Implementation Specialist will serve as a central liaison across Manufacturing, Quality, Supply Chain, and Warehouse Operations, ensuring that D365 configuration, workflows, and data structures fully support operational requirements and long-term scalability.

Requirements

Bachelor’s degree in Supply Chain Management, Business Administration, Life Sciences, or a related discipline.
Minimum of 6 years of experience in supply chain or operations, including at least 2 years in a supervisory or lead capacity.
Strong proficiency with ERP platforms, ideally Dynamics D365 or Oracle.
Solid understanding of MRP principles, bill of materials structure, and production scheduling best practices
Proficient computer skills in electronic mail, record keeping, spreadsheets; Microsoft Office Word, Excel and Outlook are preferred, and understand and perform the applicable functions of Dynamics Ax that apply to the Supply Chain operation.
Analytical/Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas.
Oral/Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Puts success of team above own interests.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes work tasks; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Nice To Haves

Experience within the pharmaceutical or biotechnology industry preferred.

Responsibilities

Support a team of analysts responsible for ERP data stewardship, QMS documentation, and operational reporting.
Serve as the primary Dynamics D365 super-user, ensuring accurate BOM configuration, item master integrity, and optimized system setup.
Partner closely with Manufacturing, Quality, and Warehouse Operations to ensure efficient material flow, timely release, and system alignment.
Design, track, and interpret Supply Chain KPIs to support continuous improvement, cost reduction, and operational maturity.
Oversee development, maintenance, and delivery of ERP training materials, onboarding processes, and user adoption resources.
Diagnose and resolve ERP issues involving material masters, formulas/recipes, production routes, and process orders.
Support cycle count and physical inventory programs, including variance analysis, root-cause investigation, and classification corrections.
Identify, recommend, and implement process improvements and system enhancements to strengthen data accuracy and workflow efficiency.
Ensure all ERP-driven supply chain processes comply with cGMP, regulatory requirements, and internal quality standards.
Assist end-users in developing and enhancing reports to support data-driven decisions and operational planning.
Contribute to the execution of new ERP initiatives, including system upgrades, functional enhancements, and configuration changes.
Collaborate with system users, vendors, and management to determine appropriate system settings, workflows, and functional design.
Analyze inventory data to evaluate stocking levels, inventory turns, and reorder points, recommending adjustments as needed.
Working knowledge of cGMP, FDA, and other regulatory expectations related to supply chain and ERP data integrity.