Implementation Specialist - medical device (remote/travel)

Arjo • Chicago, IL

20h • Remote

About The Position

Arjo Inc is a global medical device company serving the needs of acute and long-term care segments in more than 100 countries. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Arjo’s medical device Implementation Specialist is responsible for planning, managing, and completing Arjo’s upgrades of DVT Pumps within an assigned region. In this role, you will work on-site at Arjo’s customer hospitals to fully manage DVT Pump upgrades and installations.
Top priority is customer satisfaction during each upgrade/implementation through a professional service experience and timely clinical education to key hospital staff.

Requirements

• Bachelor’s degree required
• Must be able to travel overnight 60-80%.
• 3+ years in Sales or Advanced Customer Service required. Experience in Clinical/Medical setting a plus. Experience in Acute Care setting helpful.
• Strong communication skills – written, verbal, presentation.
• Superior organizational and time-management skills.
• Demonstrated proficiency with MS Office required. (Excel, PowerPoint, Word)
• Prior experience managing projects, programs, or implementations preferred.
• Must be able to lift and/or move up to 35lbs.

Nice To Haves

• Experience in Clinical/Medical setting a plus.
• Experience in Acute Care setting helpful.
• Prior experience managing projects, programs, or implementations preferred.

Responsibilities

• Coordinate medical device upgrade schedules with Arjo teams and key hospital stakeholders to ensure project cohesion and completion.
• Coordinate and provide timeline goals and appropriate resources to key hospital personnel to ensure successful client upgrades.
• Track movement of DVT Pumps to ensure timely delivery and receipt by appropriate hospital staff.
• Present and educate hospital staff on technical features of Arjo DVT pumps.
• Physically deploy new DVT pumps to Nursing units and collect existing pumps to return to Arjo.
• Establish, develop, and maintain positive business and customer relationships with key decision-makers to drive customer loyalty and foster continued utilization of Arjo’s products, programs, and services.
• Document all activities, sales call logs, account information, sales opportunities, and quotes through Arjo’s CRM (Salesforce.com).

Benefits

• Total Cash – Base pay and variable compensation are the primary elements of the Arjo Base Compensation program.
• Benefits – We provide a competitive Benefits program that is crafted to help Arjo employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
• Talent Development – We support the development and growth of our employees through talent review and development and build career pathways for top performers.
• Work-life Flexibility – At Arjo, we believe in embracing flexible ways of working. Our responsibility is to enable our people in performing and delivering according to their best abilities, and we recognize workplace flexibility as one way to enable this.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees