Implementation Specialist - RCM Billing

RethinkFirst•Orlando, FL

22d•Remote

About The Position

Rethink Behavioral Health is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical, staff training and practice management tools for private ABA service providers. Due to autism insurance mandates sweeping the nation, our behavioral health division is experiencing unprecedented growth. Therefore, we are looking for the right person to join our billing service team. As an Implementation Specialist, RCM Billing you have direct responsibility for supporting the end-to-end implementation of Billing solutions for our Behavioral Health clients. This role ensures seamless onboarding of services and technology by collaborating with internal and external teams, coordinating project tasks, and supporting clients from project kick-off to go-live. Time management and strong organizational skills is critical to the success of this position.

Requirements

Bachelor’s degree in Healthcare Administration, Business, Marketing, or related field.
3+ years of experience in healthcare revenue cycle management, implementation, or client services.
Strong understanding of revenue cycle functions including registration, charge capture, coding, billing, AR collections, and denial management.
Exceptional organization & time management skills; detail-oriented & independently managed individual.
Ability to communicate effectively with both technical and non-technical stakeholders.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Visio); Smartsheet, Salesforce or project management tools a plus.

Nice To Haves

Experience with Tebra is strongly preferred.

Responsibilities

Project manage and serve as the primary point of contact for approximately 20-25 active billing implementation projects at one time.
Review customer payer contracts and fee schedules for OSB customers. Discuss Payer Verifications, Eligibility & Benefits, and Enrollment & Credentialing services.
Develop and manage implementation project plans and timelines; this includes tracking project progress and mitigating risks as needed.
Host meetings with customers directing implementation project steps or providing software training on Tebra and Rethink billing modules.
Document all aspects of implementation for internal tracking and oversight (account setup, audits, customer concerns, customer meeting follow-up, etc.)
Answer customer emails during implementation.
Answer tickets/cases in the Self-Billing Support queue.
Maintain compliance with HIPAA and all applicable regulations throughout the implementation process.
Assist sales team with client demonstrations as needed.