Implementation Specialist II - Deposit

First American Payments Systems•Atlanta, GA

24d•$70,000 - $80,000•Hybrid

About The Position

Why join us: There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization. We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Hybrid schedule, allowing you flexibility to work from home/remote several days per week Role Summary: the Implementation Specialist II is responsible for the successful implementation of Deluxe-proposed solutions and configurations on projects as assigned while meeting the client billability levels and billing rates as established for this position. Prepare implementation status reports for project managers, clients, and as required, internal management. Implement up to five small projects (every 100 hours or less) simultaneously as well as upgrades up to 1000 hours. Assist on larger more complex projects that require more than one resource. Delivery Services in the area of expertise and product knowledge. Work with the project team to prepare customer or internal system by customizing base software application and entering customer-specific data according to the CRD and other project documentation. Test systems prior to delivery and during implementation at the client site or internally to ensure a quality product. Document defects and resolution approach. Work collaboratively with other team members to resolve issues. The document, communicate status and help escalate issues internally

Requirements

Education and Experience: Bachelors in Information Technology, Mathematics, Computer Science, Business or Engineering and 2 years experience or Hs/GED and 6 years experience
Experience with Microsoft Office suite and windows-based operating systems/networks
Experience implementing or support software solutions
Must be 18 years of age or older

Nice To Haves

Experience: 2 years in banking and/or payment processing is preferred.
or Treasury Management

Responsibilities

responsible for the successful implementation of Deluxe-proposed solutions and configurations on projects as assigned while meeting the client billability levels and billing rates as established for this position
Prepare implementation status reports for project managers, clients, and as required, internal management
Implement up to five small projects (every 100 hours or less) simultaneously as well as upgrades up to 1000 hours
Assist on larger more complex projects that require more than one resource
Delivery Services in the area of expertise and product knowledge
Work with the project team to prepare customer or internal system by customizing base software application and entering customer-specific data according to the CRD and other project documentation
Test systems prior to delivery and during implementation at the client site or internally to ensure a quality product
Document defects and resolution approach
Work collaboratively with other team members to resolve issues
The document, communicate status and help escalate issues internally