Implementation Specialist, Clinical/Sys Admin (EHR implementation)

Qualifacts•Tampa, FL

4d•Hybrid

About The Position

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! We are seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Remote candidates will not be considered. Summary of the Clinical Implementation Specialist We are seeking a Clinical Implementation Specialist to join our team and play a critical role in guiding new customers through the entire implementation lifecycle of our healthcare technology solutions. This position requires a blend of clinical expertise, technical knowledge, and exceptional communication skills to ensure successful adoption and compliance with state and reporting requirements.

Requirements

Bachelor’s degree or equivalent experience required
Clinical experience in behavioral health or general healthcare
SaaS/cloud implementation experience; EHR/EMR experience preferred
Knowledge, Skills, and Abilities of the Clinical Implementation Specialist
Strong remote collaboration skills
Data visualization and reporting analysis expertise
Familiarity with CCBHC and state-specific clinical requirements (NY or CA preferred)
Knowledge of HIPAA compliance
Exceptional customer service and communication skills (written & oral)
Quick, logical problem-solving with attention to detail and follow-through
Strong organizational and time management skills
Ability to travel up to 25%

Responsibilities

Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations
Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process
Resolve client inquiries promptly, maintaining ownership through resolution
Maintain project documentation and communicate updates via agendas, minutes, and project management tools
Build and sustain positive, productive relationships with customers and internal teams
Apply consultative techniques to identify configuration requirements and implement best practices
Review and validate software configurations with customer implementation teams
Ensure quality of configured features and prepare customers for effective end-user training
Complete product training and demonstrate adaptability across multiple EHR platforms
Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed
Document and track all customer state and reporting requirements to ensure compliance
Record all customer interactions in CRM according to established standards
Participate in on-site visits as needed to gather data and understand workflows