Implementation Project Manager (Worksite Safety)

Avetta•Houston, TX

2d•$95,000 - $120,000•Hybrid

About The Position

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription software is used by 85k+ active customers in over 100 countries. The Implementation Project Manager (IPM) will manage the implementation projects of Avetta’s Worksite Safety product through to project completion. The Implementation Project Manager will be one of the major representatives of the relationship the client will have with Avetta. The Implementation Project Manager is an expert on the Avetta platform, subject matter expert in Safety, and an efficient project manager and effective communicator.

Requirements

Must have 3+ years of project management and/or implementation experience within software/SAAS industries
Project management software experience required
Bachelor’s degree in Business, Project Management, Safety Management, or related field

Nice To Haves

Knowledge of safety regulations and compliance standards
Experience managing worksite safety functions (Permit to Work, risk assessments, JHA)
Spanish speaker
Excellent communication skills -- interpersonal, written and public speaking.
Organized and able to manage multiple clients/projects concurrently.
Superior customer service to internal and external clients.
Strong leader who is able to work in a team environment and solve problems creatively and efficiently.
Comfortable using technology and able to explain it effectively to others.
Attention to detail; especially as you monitor data and analyze reports especially those associated with contractor/supplier yield metrics, client satisfaction and initial user adoption.
Strong organizational and time management skills.
Hold people accountable, keeping to deadlines, escalation process experience
Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment
Ability to identify, engage and manage necessary resources (including personnel & fiduciary).
Able to shift discussion direction based on client feedback or changing circumstances.
Project Management Professional or similar certification preferred or equivalent experience may be accepted
Safety certification (OSHA, NEBOSH, or equivalent) preferred
Any professional certification, such as Six Sigma, etc. (optional)

Responsibilities

Manage the end-to-end implementation of Worksite Safety (WSS) for new clients and existing client expansions.
Drive and lead the client kick-off meeting.
Ensure that client configuration and business requirements documents are accurate, complete, and signed-off by client including user-acceptance testing.
Define, set, manage and meet each set of project plan goals (adhering to internal process and timelines) to ensure client & Avetta expectations including project goals, timelines, contractor on-boarding and client engagement are met.
Present and implement best practice workflows to the client and appropriately respond to clients’ needs to align their internal process to the Avetta platform.
Personally engage, monitor and drive the contractor/supplier on-boarding process and communicate to internal and external stakeholders.
Understand use-case scenarios of standard configuration vs. non-standard configuration.
Verify internal testing of the configuration and/or developed functionality is completed.
Serve as subject matter expert (SME) regarding implementation processes, workflows, timelines and safety best practices.
Continually analyze and improve new and existing client implementation processes and procedures.
Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management.
Work directly with Product teams on system enhancements based on client feedback and general focus of worksite safety product
Maintain and improve all Avetta implementation project resource documents.
Occasional onsite visits with clients to understand process and operations for better discovery and solutioning