Implementation Project Manager, TPA/Employer

Navitus Health Solutions, LLC

13d•Remote

About The Position

Navitus Health Solutions is seeking a Project Manager, Implementation TPA/Employer to join our team! The Project Manager, Implementation TPA/Employer (IPMT) is a highly motivated professional with at least 3 years of successful project management experience interfacing with TPA and/or employer type clients to manage projects that could include but is not limited to transitioning clients to Navitus from their current PBM, implementing new services/programs, and facilitating a change in vendor relations. The position is responsible for building an early relationship with the clients so they learn to trust us and have confidence that their transition needs will be successfully met as seamlessly as possible. The IPMT must have strong relationship skills to be able to work with not only the client team members, but also with the subject matter experts within Navitus which will be key to a successful implementation. Excellent communication skills are necessary to ensure that all team members are kept well informed of the requirements, any changes, progress status and any potential issues. The IPMT will additionally be responsible for supporting other client projects as needed and lead and contribute towards team goals. Is this you? Find out more below!

Requirements

Bachelor's degree in business, marketing, or related area preferred.
Knowledge of PBM or health care industry required
Prefer at least 3 years project management experience, working with external clients
Ability to work independently and prioritize work in order to meet client and internal needs
Strong team orientation, commitment to sales and client service and desire to succeed
Willingness to travel as needed to meet client requirements
Excellent verbal and written communication, presentation and negotiation skills required
PC skills; Microsoft Office, Email, and Internet
Valid State Driver’s License and current Automobile Insurance Policy
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

Prepare for and facilitate a new TPA or employer client Kick-off Meeting for the purposes of requirements gathering and discovery
Assist the Client with facilitating any impact analysis to best determine the appropriate requirements to ensure a smooth and successful implementation
Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds
Create and maintain a high-level project plan
Continuously monitor progress in terms of the status of the project and report back to internal management and subject matter team members and the Client using weekly status report formats
Assist with escalated client issues, member issues, project issues, etc. as identified or requested by the client through direct support or through the support of the Navitus subject matter experts assigned to the project
Provide go-live support either through remote access or internal on-site access. This requires working on January 1st of each year and other non-business days as needed
Facilitate Post Implementation Review meetings with a new TPA or employer client
Travel to Client sites as needed
Other duties as assigned