Implementation Partner, In-Store

DoorDash USA

About The Position

As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

Requirements

You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
You’re a clear and confident communicator, both in writing and in person
You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work
You’re experienced in managing projects and keeping things on track
You thrive in fast-paced, startup environments and love working collaboratively with others

Responsibilities

Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program