Implementation Onboarding Specialist II (IGEN)

U.S. Venture, Inc.•Appleton, WI

20h•Hybrid

About The Position

IGEN, a division of U.S. Venture, is a fast-growing technology company and we’re growing our on-boarding team! We have developed solutions that function across numerous industries for data preparation, analysis and processing. Our team excels at thinking outside the box to design efficient yet robust tools bringing innovation to life. As an Onboarding Specialist, you will be responsible for assisting external clients in the onboarding of technical systems, software, hardware or solutions. This position will be on-site in Appleton, WI with in office expectations Monday - Thursday and options to work remote on Fridays, depending on business needs.

Requirements

2+ years of customer onboarding or related customer support experience
Prior experience working with SQL, including experience with queries, stored procedures, joins and functions
Excellent written and verbal skills to communicate with internal teams and external clients
Ability to concisely communicates complicated IT concepts to non-technical end-users
Ability to provide efficient, timely, dependable, and courteous service to customers
Ability to comprehend and analyze data and documents
Strong organizational and analytical skills
Strong work ethic and capability to thrive alone and in a team environment
Ability to troubleshoot and resolve issues independently with little supervision
Innate willingness to learn
Able to apply technical expertise and experience to current processes and develop new ones
Able to work on multiple different projects at a time

Nice To Haves

Associates or Bachelor’s degree in IT or relevant technical field preferred

Responsibilities

Defines and manages the scope of the project lifespan
Automates client’s tax compliance processes using ComplyIQ software and SQL
Utilize and design ComplyIQ workflows to increase speed, accuracy, and scalability of client’s business
Integrates large structured and unstructured datasets into SQL Server
Develops data structures to collect, organize, cleanse, and standardize data
Solutions complex data integrity issues in heavily regulated industries
Routinely interfaces with IGEN clients and internal teams to solution complex problems
Provides training, analysis, and documentation to IGEN clients
Provides post-production support to IGEN clients
Builds and maintains client relationships by providing outstanding client experience
May be involved in pre-sale demonstrations, proof of concepts, or scoping of onboarding projects
Accountable for accurate tracking and reporting billable project hours